Knowledge Center

To open an account, click on the "Open an Account" button. You will be directed to the registration page where you will enter your personal information and set up your account. It is often a good practice to become familiar with the platform first by using our Virtual account. When you are ready to trade the markets for real, there will be a few extra steps, such as funding your account. The entire process is clear and simple to use. Should you require any assistance, our customer care team is standing by to offer you all the support you need.

To comply with the KYC (Know Your Customer) process, you will need to verify your account by sending us proof of identity and residence. This is a common requirement imposed by regulators and is part of our policy. Our support team will be happy to guide you through this step by step should you require assistance.

All regulated financial services providers are required to carry out this procedure with all account holders. This process is in place to make our trading environment as protected and secure as possible.

Here are some alternative options for proof of residence:
Request a certificate of residence from your local authority.
Request a reference letter from your bank confirming your residential address.
Alternatively, your residential address could be verified by a lawyer, the court, or the police by providing us with an affidavit.
Please note that in all the above cases, the document must be dated, signed, and carry the seal/stamp of the relevant authority.

Risk management is our top concern. That is why we introduced the Negative Balance Protection standard, which is part of the FSCA regulation package we proudly present to our customers. This feature limits your total risk when trading with us to the funds you have invested.

Once you complete your application form and submit your documents, the trading account is usually approved within 24 hours, unless additional documentation is required.

If you face any difficulties during your registration process, please contact us via email at [email protected] or via the provided telephone numbers for our service areas.

For all the applicable charges, including dormancy charges, please refer to our Terms & Conditions.

Log in to your account, select the "Deposit" option, and you will be prompted to a secure page where you can enter the details of your chosen funding method. Funds will be reflected in your account once we have received them.

It is entirely safe. As a regulated financial services provider, we ensure the protection of your transactions by employing internationally recognized security protocols when transferring your money, known as Secure Sockets Layer (SSL).

You may deposit funds in your local currency or any other currency, which will be converted to the base currency you have selected for your trading account according to the bank rate. The client is responsible for all conversion charges and banking fees.

The minimum deposit amount is 100 per currency.

This could happen because:
No required documents were provided.
The deposit was made by a third party.
The deposit was made by an anonymous account.
The issuing Bank decided to decline the transaction.
Please contact [email protected] for more information.

We will need the following documents to be able to process your deposit:
Debit/Credit Card Authorization Form (which will be provided by us).

Copy of the Credit/Debit Card used to deposit the funds (front and back).
You are kindly advised to cover the first 12 digits of your card number (on the front) and the last 3 digits/CVV (on the back). Please make sure that the remaining card details are visible (i.e., name/surname of the cardholder, expiry date, and signature). Please note that the above-mentioned documents will be requested only once per new debit/credit card used.

Please refer to the Payment methods page and Terms and Conditions of the Company for more information.

We provide a variety of different payment methods, from Credit cards to Wire transfers. Please refer to the Payment methods page to view all the available funding methods.

There is no maximum amount.

Log in to your account, select Withdrawal, and add the amount you would like to cash out, then click "Confirm". The amount will be reflected in your bank account in up to 72 hours. You will also receive a confirmation email when the process has started.

We charge no fees for depositing or withdrawing. In the event that your bank imposes any charges for sending or receiving money from Helvoa, we will not be able to offer any kind of refund.

You can cancel your withdrawal request by sending us an email at [email protected], even if your withdrawal request is in the processing queue.

On Helvoa, you can trade everything that is most in-demand on the markets. We offer 250+ CFDs on highly popular forex pairs, Bitcoin, Gold, and Netflix.

You can definitely trade Bitcoin. As one of the world's most in-demand trades, all Helvoa users have access to the Bitcoin CFD.

As the markets have fixed trading hours, we must follow their schedule. You can open and close positions during live trading hours. The markets are open Monday to Friday, and closed Saturday and Sunday.

The foreign exchange (also known as forex or FX) market is a global marketplace for exchanging national currencies. Forex is the largest and most liquid asset market on the planet and one of the most actively traded.

Pip is the abbreviation for 'point in percentage'. In the forex market, pips are measured in decimals ($0.0001$). If the AUDUSD price changes from $0.64800$ to $0.64810$, we say that the variation of $0.00010$ USD is $1$ pip.

A Forex spread signifies the variation between the ask and bid price of a currency pair, such as GBP/USD, EUR/USD, or USD/JPY. It may be either fixed or variable.

You have full control over closing the trades. You can keep them open as long as you want. The same applies to closing them.

Prices move all the time, especially in the volatile crypto and forex markets. It is normal to see rapid movements in price in live markets.

Our customer support team is happy to offer you assistance via any channel that is most convenient to you.

At Helvoa, we aim to be the optimal trading destination for new traders. Our experienced support team is ready to assist you with anything you might need at every step of your trading experience. Check out our Knowledge Center for useful information that will assist you in your trading journey.

We will give you access to a wide variety of trading tools, including economic calendars, webinars, emails, asset analysis, asset ratings, and a whole lot more.

Yes, we are. Helvoa is the trading name of [Insert Company Name] with Registration Number [Insert Reg Number], regulated and authorized by the FSCA under license number [Insert License Number].

Some of the key benefits are:
Regulated and Supervised by the FSCA.
Governed by MiFID.
Protection of funds under the Investor Compensation Fund (subject to eligibility).
Segregation of client funds.
Client funds are safely kept in top-tier banking institutions.
Strict anti-money laundering procedures are followed.
Best possible execution is provided.

You can access all of that information by clicking here.

In accordance with our regulatory requirements, we will have to keep your submitted documents, in our records, for 5 years.

No, unless requested by the applicable legislation and/or regulations, locally or abroad.

Helvoa traders are responsible for their taxation liabilities. Please refer to the legislation applicable in your country and seek independent advice.

Helvoa is operated by [Insert Company Name], which ensures the safety of client funds and consumer protection under the Markets in Financial Instruments Directive (MiFID). Thus, the measures that Helvoa undertakes are as follows:
Clients’ funds are kept separate from the Company’s own funds.
We maintain client and operational bank accounts with banking institutions of high reputation.
The Company is a member of the Investor Compensation Fund (ICF), which guarantees that the Company pays compensation to all clients in the unlikely event of the Company becoming insolvent or having to suspend its services. The compensation amount will depend on the prevailing level of clients’ claims.
As a regulated financial services provider, we are required by law to maintain sufficient liquid capital to cover clients’ deposits, possible fluctuations in the Company’s currency positions, and any outstanding costs.

We offer 3 types of trading accounts. Click here to see all details of our Silver, Gold, and Platinum account types.

Yes, there is. The Helvoa Virtual Account is the optimal place for you to get familiar with the platform and to work on your trading strategy at the same time. Once ready to start trading for real, you can switch to a Real Account from your Dashboard.

Once you open an account, we will add a Virtual balance of $100,000$ EUR for you to practice before switching to Real trading.